I didn’t receive a notification that my parcel had arrived at the pick-up point. Why?

If you haven’t received a notification that your parcel has been delivered to the pick-up point, it is possible that your parcel has not yet arrived there. In this case, please track your parcel by clicking on the tracking link that can be found in your order dispatch email.
Check that the email address associated with the delivery of your order is correct. 
Check that your notification email hasn’t gone to your spam or junk mail folders.